Frequently Asked Questions

Do you charge sales tax?
Yes! We charge sales tax on all orders shipped to California addresses.

Do you offer free shipping?
Not as a standard option, but sometimes we offer free shipping through a special coupon code. Sign up for our newsletter to be the first to know when free shipping is available!

For soap, does SIZE matter?
Yes, size matters!

Handcrafted soap naturally has minor variations in size. It is a big NO-NO (there are legal requirements for soap labels, not to mention it’s a bit shady) to use the word “approx” when referring to soap weight. Soap may weigh more than the label states, but never less. Our soaps are labeled according to the lowest weight in that batch, so you may receive soaps slightly heavier than labeled, but never lighter.

We like a BIG BAR (and we think you will too)! Our soap is 25% larger than the average handmade soap, lasting longer and giving you more bang for your buck. Most bars are cut 1.25 inches thick—these are seriously BIG bars! Please note: some shrinkage naturally occurs as the soap cures, but our bars are still big.

What do you use to scent your soap?
We use essential oils and body-safe fragrance oils. You can find which one was used in the product info section for each soap.

Why does my soap look different than the picture?
While ingredients are the same for each batch, color and design patterns can vary. For example, the "Lemon Patchouli" soap uses the same ingredients every batch, but the swirls create a unique pattern each time.

Naturally colored soaps may also fade over time, especially when exposed to sunlight. Pictures are for reference—your soap may look slightly different.

The pictures shown are for reference.  Color and design patterns may vary.

Is there lye in your soap?
No. Sodium hydroxide (lye) is used in all soap making, but the saponification process converts it into soap and glycerin. No lye remains in the final product.

Does your soap cure anything?
Legally, we cannot make claims. The FDA does not allow soap makers to make health claims, as it would classify the product as a drug.

We list all ingredients on both the website and packaging so you can research the benefits yourself. 

Why does the soap look ashy?
Handmade soap can develop a harmless white residue called soda ash. It forms when sodium hydroxide reacts with carbon dioxide in the air. This is completely safe and will disappear the first time you use the soap.

What is the shelf life of the soap?
Unused soap can last up to 1 year if stored properly. Humidity, heat, air, and UV light are the enemies of natural products. Store soap in a cool, dry place out of direct sunlight. Even if the scent fades, the soap is still usable—but why wait? There’s always more where it came from!

How do I care for handcrafted soap?
Allow your soap to dry between uses. Place it on a draining soap dish or use a mesh soap saver to let water drain. Your soap will last longer and perform better!

 

Questions or concerns?
Please contact us at Hello@milliezaynsoap.com