Frequently Asked Questions

Orders & Shipping

Do you charge sales tax?
As a California-based business, a 9.75% Sales Tax is applied to all orders shipping to a California address. This will be automatically calculated and added to your total at checkout.

Do you offer free shipping?
Yes! We are happy to offer FREE shipping on all orders of $60 or more (pre-tax). For orders under $60, shipping costs are calculated at checkout based on the weight of your items and your delivery address.

How will my order be shipped?
We primarily ship via USPS to ensure your handcrafted products arrive safely. Depending on your order size, we utilize Ground Advantage and Priority Mail services.

How long will it take to receive my order?
We take great care in preparing and packing our small-batch products for you. Please allow 1–3 business days for us to process your order. Once it leaves our studio, delivery typically takes 3–5 business days. You will receive a tracking number via email as soon as your package is on its way.

A Note on Warm Weather Shipping
Since our balms and soaps are made with natural oils and butters, they can be sensitive to extreme heat. If you live in a warm climate, we recommend retrieving your package promptly upon delivery to prevent softening.

Our Products

For soap, does SIZE matter?
Absolutely! Handcrafted soap naturally has minor variations in size. Our soaps are labeled according to the lowest weight in that batch, so you may receive a bar slightly heavier than labeled, but never lighter.

We like a BIG BAR (and we think you will too). Our soap is 25% larger than the average handmade soap, lasting longer and giving you more "Everyday Luxury" for your dollar.

What do you use to scent your soap?
We use essential oils and body-safe fragrance oils. You can find which one was used in the product info section for each soap.

Why does my soap look different than the picture?
Every bar we make is a unique piece of functional art! While our recipes never change, the handcrafted process means that color, swirl patterns, and designs will vary from batch to batch. A few things to keep in mind regarding your soap's "look":

• Natural Variations: Pictures are for reference, but your specific bar will have its own unique personality and patterns.

• Fading: Soaps colored with natural botanicals or clays may fade slightly over time, especially if stored in direct sunlight.

Whether it's the specific swirls in your Lemon Patchouli soap or the earthy tones of a clay bar, your product is a one-of-a-kind creation.

Is there lye in your soap?
No. Sodium hydroxide (lye) is used in all soap making, but the saponification process converts it into soap and glycerin. No lye remains in the final product.

Can your soap treat skin conditions?
Our soaps are intended for cleansing and are not classified as drugs. Because we value transparency, every ingredient is listed on our packaging and website—allowing you to make the most informed choice for your skincare routine.

Care & Longevity

How do I care for handcrafted soap?
Allow your soap to dry between uses. Place it on a draining soap dish or use a soap saver to let water drain. Your soap will last longer and perform better!

What is the shelf life of the soap?
Unused soap can last up to one year if stored properly. Humidity, heat, and UV light are the enemies of natural products. Store your soap in a cool, dry place out of direct sunlight.

Questions or concerns?
Please contact us at Hello@milliezaynsoap.com