Refund Policy

Because our products are handcrafted with care, all sales are final and we are unable to accept returns or exchanges. Slight variations in color, texture, and scent are not flaws, but rather the unique "fingerprint" of an artisanal product. We stand behind the quality of our work; if there is a functional defect with your order, please reach out so we can make it right. We appreciate your support of independent craftsmanship!

Damaged or Defective Items

If your order arrives damaged during transit or has a functional defect, we want to fix it. Please email us at hello@milliezaynsoap.com within 48 hours of delivery with:

1. Your order number.

2. A clear photo of the damage to the item and the packaging.

Once reviewed, we will arrange for a replacement or store credit at no additional cost to you.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hello@milliezaynsoap.com